Managed Services — We run it, so your team can build.
SLA-backed operation and support for your infrastructure and applications, so your internal team spends its time on the roadmap, not the pager.
Your engineers spend their week patching, firefighting, and answering tickets instead of shipping.
- Internal teams are buried in day-to-day operations
- Incidents get handled reactively, not prevented
- No clear ownership for monitoring, patching, or on-call
How we solve it
CCSIT operates your infrastructure and applications under an SLA: 24/7 monitoring, proactive patching, incident response, and monthly service reviews.
- Baseline your environment and agree SLAs with your team
- Stand up monitoring, alerting, and on-call coverage
- Operate day to day: patching, maintenance, incident response
- Review performance and priorities with you monthly
Capabilities
- 24/7 monitoring and alerting
- Proactive patch and vulnerability management
- Incident and problem management
- Backup and disaster-recovery testing
- Monthly service reviews and reporting
Fewer incidents, a predictable monthly cost, and internal teams freed up for roadmap work instead of day-to-day firefighting.
Common questions
Is this a fully managed or co-managed model?
Both are available. Some clients hand us full operational ownership; others keep an internal team and use us for coverage, overflow, or specific layers of the stack. We scope this with you up front.
What's the minimum commitment?
Managed Services runs as an SLA-backed retainer with quarterly outcome reviews, not an open-ended, undefined arrangement — we agree scope and service levels before anything starts.
Which environments do you support?
On-premises, cloud, and hybrid environments across the stacks our team operates day to day — tell us what you're running and we'll confirm fit on a scoping call.